Anonymous
map-marker Quezon City, Manila

POOR SERVICE

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THE DELIVERY STATUS IS ALWAYS FAILED POOR SERVICE EVER DONT TRUST THIS COMPANY YOUR PARCEL GETTING LOST
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Jonalyn M Ygr

Worst courier ever

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My parcel has been sent to them last week and it shows to the tracking it will be delivered last Friday but nothing arrived.
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Loss:
$420

Preferred solution: Deliver product or service ordered

Willis S Bvd

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Verified Reviewer

Continued non delivery service

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My bank gave this company my credit card for delivery. They refused to deliver saying I live in a "risky" area but other delivery services make regular delivery to me. Company is incompetent.
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Loss:
$10000
Cons:
  • All

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT USE

Gaynor Wjw

MY PACKAGE UB CREDIT CARD IS AT SORTING HUB AS OF...

MY PACKAGE UB CREDIT CARD IS AT SORTING HUB AS OF NOV. 25, 2023 MAY I KNOW HOW MANY DAYS BEFORE IT WILLL BE DELIVERED TO ME...THANKS
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Anonymous
map-marker Taipei, Taipei

Worse customer service

no contact number to track parcel and system is not accurate without detailed information of exact location & when parcel will be delivered
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User's recommendation: will never recommend

Cheche S

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Verified Reviewer

Failed delivery

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Entrego Philippines - Failed delivery
Kahit wlaang calls n txt from rider failed delivery daw eh kahapon pa nga ako abanger jan sa package ko piste tas makikita mo failed delivery na sa tracking nila hello!!! Ano yan ghost rider?
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Preferred solution: Apology

User's recommendation: Ewan ko sainyo

Bea K

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Verified Reviewer

No rider contacting me but delivery is always tagged unsuccessful

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Entrego Philippines - No rider contacting me but delivery is always tagged unsuccessful
I got notified by a bank for a card delivery. Then Entrego sent me a message that my package is on the way. However, it got tagged unsuccessful without me receiving a call or message from a driver. It is tagged Delivery in Progress (for the 3rd time!) as of writing.
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Cons:
  • Delivery will delay constantly
  • Poor customer communication

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use Entrego

Genevieve E Qiz

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Verified Reviewer

Very poor service. Messages sent are not replied on time . Customer cannot call Entrego. Entrego will not call customer if package is on its way for delivery.

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Entrego Philippines - Very poor service. Messages sent are not replied on time . Customer cannot...

I have been waiting for my Package to be delivered for the 3rd time (sept1, Sept 2, sept4) , 3 consecutive days in a row, 3 delivery attempts as stated in your system. This is my 3rd day staying at home, not being able to do work.

How come you would say delivery attempt failed when no delivery guy, no delivery truck, no delivery motorbike even came to deliver at the address given to you, you just assumed your customer will accept your reason for delivery failure when in fact I was at home waiting for my Package for 3 consecutive days.

Your services is so poor, I have read so many complains in your Facebook reviews. If I could rate your services, it would be negative zero SarcasticSad

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Preferred solution: Deliver product or service ordered

User's recommendation: I do not recommend Entrego to any future customers because I do not want them to experience what I have experienced. Your services sucks. You would lie in your system that delivery attempt failed when there was never any delivery that occurred.

1 comment
Guest

YES it's all true , the company entrego all their staff & owner are all scammers, they do not really deliver the goods, mine was requested nov29 dec02, failed. another request made for delivery dec07 today dec27, no shadow of a delivery man ever showed up. ENTREGO SHOULD BE SHUTDOWN

Jhan J

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| map-marker Cabanatuan City, Province Of Nueva Ecija

Gomo sim order

Entrego Philippines - Gomo sim order
Entrego Philippines - Gomo sim order - Image 2
Entrego Philippines - Gomo sim order - Image 3
My order was not yet deliver 2 weeks ago dilivery attemp 2 times but the rider doesn't text or call can I request a refund for my order
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User's recommendation: Not use entrego dilivery again

Kairielle M

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Verified Reviewer

Wow, Customer service is great

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Entrego Philippines - Wow, Customer service is great
clearly, the title is sarcasm. But oh my god, I tried contacting them several times and waited for them to get back to me; only to receive a message that said that they will close my ticket Dead
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Loss:
$7595
Cons:
  • Delivery will delay constantly

Preferred solution: Deliver product or service ordered

virgie l Gwg

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Verified Reviewer

Liar company... very worst delivery service

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my package was tagged delivery attempt was not successful but in reality no rider attempted to deliver it ... no text or call received from the rider.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Singapore, Singapore

ENTREGO very lousy service!

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Why does BPI insist on using Entrego for their card deliveries? I thought my experience was isolated, but reading all the reviews, complaints online...

it seems there have been too many issues with Entrego.

They do not go the extra mile to deliver. My delivery address is our company address. They didn't even try to get in the building and go to the floor that i indicated. they just indicated that there's no access for them in our building.

And after 3 failed deliveries, they will not re-deliver! And worse, they never updated their online tracker.

The entry in the tracker is still the date that BPI lodged the delivery with them. It's been weeks since :( VERY LOUSY SERVICE.

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User's recommendation: Do not use Entrego

Anonymous
map-marker Camaligan, Camarines Sur

They pending my document in delivery hub since November 22..,

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Entrego Philippines - They pending my document in delivery hub since November 22..,
I was waiting for the parcel because its important and they just pending it in delivery hub for 3 weeks already.., customer service is unreliable the answer always the same but nothing happen.., i contact the sender and customer service still nothing happen.., very exhausting. Not recommend this courierAngryAngryAngry
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User's recommendation: No, never

Jat O

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Verified Reviewer

Failed delivery

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If theres 0 star, that fits them. Tagging delivery as unsuccessfuk when in fact they don't even try delivering. No calls or whatnot.nothing! Worst you can't pick it uo cause their hub in Legazpi is unknown.no contaxt details either. So freaking frustrating
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Pros:
  • No pros
Cons:
  • Bad service poor delivery no contact details

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this courier

Anonymous
map-marker Bacolod City, Province Of Negros Occidental

It takes too long sa pag deliver ng Credit Card ko. Walang action!

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Entrego Philippines - It takes too long sa pag deliver ng Credit Card ko. Walang action!
Take to long to deliver my credit card!! Palpak Bacolod Area! No action on this? Almost 3 weeks na!!!
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User's recommendation: Gumawa naman kayu ng paraan para mapabilis ang pag deliver ng items!

Melisa S Jws

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Verified Reviewer

No physical office and contact number. Automated email and messenger replies. No calls or text from riders/couriers and yet you will be surprised to receive unsuccessful delivery even Complete Address

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No physical office and contact number. Automated email and messenger replies. Sent complete address with landmarks and additional contact number, no calls or text from riders or courier and yet you will receive unsuccessful delivery text. Irresponsible and very impossible for unsuccessful delivery coz I stayed home whole time coz expecting very important parcel. Other courier companies can easily locate my area without hassle and delays
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Preferred solution: Deliver product or service ordered

User's recommendation: NEVER

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